TRAI Strengthens Regulations to Combat Unsolicited Commercial Communication

The Telecom Regulatory Authority of India (TRAI) has introduced New Regulations to tackle Unsolicited Commercial Communication. 

TRAI has released the Telecom Commercial Communications Customer Preference (Second Amendment) Regulations, 2025, aimed at tightening measures against spam calls and messages while improving consumer protection. Some key changes include: 

• A more efficient spam reporting and complaint resolution process

  
  

• Stricter penalties for entities violating the guidelines

  
  

• Clearer classification of promotional, service, and transactional messages

  
  

• Regulations around auto-dialers and robocalls

  
  

• Stronger consumer control over marketing communications

With these amendments, TRAI is working towards a more secure and transparent telecom environment. 

You can access the official notification released by the ministry from here: TRAI Notification